Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest reservations, modifications, cancellations and pre-arrival requests through telephone, email and hotel reservation systems. The role requires strong spoken and written English, computer literacy, attention to detail and previous experience in hotel reservations, front office or customer service, preferably in a luxury resort. Familiarity with Marriott systems or similar property-management and central-reservation platforms is advantageous. The successful candidate is expected to communicate professionally, promote room types and resort services, identify upselling opportunities, maintain accurate records and coordinate effectively with Front Office, Sales and Rooms departments. A guest-focused attitude, cultural awareness, reliability, flexibility and the ability to work shifts in a remote island environment are essential.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous countries. Its brands include JW Marriott, Marriott Hotels, The Ritz-Carlton, W Hotels, Sheraton, Westin and St. Regis. JW Marriott Maldives Kaafu Atoll Island Resort is a luxury island property focused on personalized service, wellness, fine dining and high-end leisure experiences. The resort serves international holidaymakers and provides a multicultural workplace for hospitality professionals. Employees typically work in a structured brand environment with access to Marriott standards, training and career-development opportunities. Resort employment commonly includes staff accommodation, meals, uniforms, transportation and service-charge participation, although the exact package depends on the contract and position.