Room Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Service Agent delivers food, beverages, and amenities to guest rooms while providing friendly, efficient service. Requirements typically include hospitality or customer-service experience, good communication skills, basic English, a professional appearance, and the ability to handle orders and payments accurately. Knowledge of food safety and menu items is helpful. The candidate is expected to respond promptly to guest requests, set up and clear room-service trays, coordinate with the kitchen and front office, maintain cleanliness, and follow Marriott service standards. Flexibility for shifts, weekends, and public holidays is essential, along with physical stamina, teamwork, and a genuine willingness to create a positive guest experience.

About the employer

Hua Hin Marriott Resort & Spa is a beachfront luxury resort in Hua Hin, Thailand, operated under the Marriott Hotels brand of Marriott International. The resort offers guest rooms and suites, restaurants and bars, meeting and event facilities, swimming pools, a fitness centre, and spa services. It serves leisure travellers, families, wedding groups, and corporate guests visiting the Gulf of Thailand. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. Employees generally work within structured service standards and may receive benefits such as training, staff meals, uniforms, hotel discounts, and opportunities for career development, depending on employment terms. The Room Service Agent role supports the resort’s food-and-beverage operation and requires close cooperation with culinary, housekeeping, front-office, and guest-relations teams.