Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Requirements typically include hotel or hospitality experience, preferably in a supervisory or duty management position; strong English communication skills; knowledge of front-office procedures; sound decision-making ability; and comfort working rotating shifts, weekends, and public holidays. Familiarity with Marriott standards and hotel systems is advantageous. The successful candidate is expected to be guest-focused, calm under pressure, professionally presented, commercially aware, and capable of leading colleagues while maintaining service, safety, and operational standards.

About the employer

Four Points by Sheraton Kuala Lumpur, Chinatown is a Marriott International hotel located in the historic Chinatown district of Kuala Lumpur, Malaysia. The property combines contemporary accommodation and business facilities with easy access to cultural attractions, local markets, restaurants, and public transport. As part of the Four Points by Sheraton brand, it focuses on approachable service, comfortable stays, social dining, and practical amenities for both business and leisure travellers. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous brands and countries. Employees typically work within structured service standards, training programmes, and global operating procedures, while benefiting from the opportunities and career mobility associated with an international hotel group.