Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and coordinates with housekeeping and other departments. Candidates are generally expected to have hospitality or customer-service experience, good communication skills, professional presentation, basic computer knowledge, and confidence using hotel systems. Fluency in English is important; Sinhala and additional languages are advantageous. The role requires flexibility for shifts, weekends, and public holidays, together with a calm, courteous, and solution-focused approach. Candidates should consistently follow Marriott and Sheraton service standards, protect guest privacy, maintain accurate records, and create a warm and memorable guest experience.

About the employer

Sheraton Kosgoda Turtle Beach Resort is a beachfront resort on Sri Lanka’s south-west coast, near the town of Kosgoda and its well-known sea-turtle conservation projects. The property operates under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. Sheraton hotels typically focus on welcoming service, comfortable accommodation, dining, leisure facilities, events, and experiences that connect guests with the local destination. Employees work in a structured international hotel environment and are expected to follow brand standards while delivering friendly, personalized service. The resort’s coastal setting attracts leisure travelers, families, and international visitors, creating opportunities to work with guests from diverse backgrounds. Benefits and employment conditions can vary by contract and local regulations, so applicants should confirm salary, service charge, accommodation, meals, transport, leave, and insurance directly with the employer.