Order Taker - In Room Dining (Arabic Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker manages in-room dining calls, records guest orders accurately, explains menu items, confirms delivery details, and coordinates with the kitchen and service team. Candidates should have hospitality or food-and-beverage experience, strong communication skills, professional telephone manners, and good knowledge of English; Arabic fluency is required for this role. The successful candidate is expected to be attentive, courteous, well groomed, organized, and able to remain calm during busy periods. Familiarity with hotel ordering systems, menu ingredients, upselling, food safety, and guest-service standards is advantageous. Flexibility to work shifts, weekends, and public holidays is essential.

About the employer

The St. Regis Dubai, The Palm is a luxury hotel located on Palm Jumeirah, Dubai, and operates under the St. Regis Hotels & Resorts brand, part of Marriott International. The property combines refined hospitality, elegant accommodation, premium dining, leisure facilities, and personalized butler-style service. Marriott International is one of the world's largest hotel companies, with a global portfolio of well-known brands and opportunities across accommodation, food and beverage, events, wellness, finance, technology, and hotel operations. Employees at The St. Regis Dubai, The Palm are expected to deliver polished, discreet, and highly personalized service while maintaining international luxury-hospitality standards. The hotel environment is multicultural and guest-focused, offering experience in a globally recognized luxury brand.