Lobby Lounge Guest Relation Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lobby Lounge Guest Relation Expert welcomes guests, provides attentive service, explains menus and facilities, handles requests, and helps create a polished lounge experience. Candidates should have hospitality or customer-service experience, strong English communication skills, a friendly and professional manner, and the ability to remain calm during busy periods. Experience in a hotel lounge, restaurant, bar, or luxury service environment is preferred. The role requires excellent grooming, teamwork, cultural awareness, attention to detail, and flexibility to work shifts, weekends, and holidays. The successful candidate is expected to anticipate guest needs, resolve concerns courteously, follow Marriott and food-safety standards, and support smooth daily lounge operations.

About the employer

Sheraton Grand Doha Resort & Convention Hotel is a landmark luxury property in Doha, Qatar, operated under the Sheraton Hotels & Resorts brand, part of Marriott International. The hotel combines upscale accommodation with restaurants, lounges, leisure facilities, meeting spaces, and extensive convention services. Located near West Bay and the Doha Corniche, it serves business travelers, international visitors, local residents, and guests attending major events. Sheraton is known for its welcoming social spaces, professional service standards, and globally recognized hospitality culture. Employees typically work in a multicultural environment and may benefit from Marriott training, internal career opportunities, staff meals, transportation or accommodation arrangements, and other benefits depending on the contract. The property offers opportunities across food and beverage, front office, housekeeping, culinary, events, engineering, and guest services.