Reservations Agent - The Ritz-Carlton Abu Dhabi, Grand Canal

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries while maintaining accurate records in the reservations system. Candidates are generally expected to have hospitality or customer-service experience, strong English communication skills and confidence using hotel systems and standard office software. Knowledge of Opera or another property-management system is advantageous. The role requires a professional telephone manner, attention to detail, sound selling and upselling abilities, and the flexibility to work shifts, weekends and public holidays. The successful candidate should represent The Ritz-Carlton brand with warmth, discretion and highly personalised service, while coordinating effectively with Front Office, Sales and Revenue teams.

About the employer

The Ritz-Carlton Abu Dhabi, Grand Canal is a luxury waterfront resort in Abu Dhabi, United Arab Emirates, operated under The Ritz-Carlton brand within Marriott International. The property combines elegant accommodation, extensive meeting and event facilities, restaurants, leisure amenities and spa services in a setting overlooking the Grand Canal and Sheikh Zayed Grand Mosque. Ritz-Carlton is known for highly personalised hospitality, refined service standards and its employee-focused service culture. Colleagues are expected to anticipate guest needs, protect privacy and deliver polished experiences consistently. As part of Marriott International, the hotel offers access to a global hospitality network, structured training and potential career mobility across hotels and destinations. The resort serves leisure travellers, business guests, wedding parties and international groups, creating a multicultural and service-intensive working environment.