Night Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Manager oversees overnight hotel operations, ensuring a smooth guest experience, accurate front-desk procedures, and effective coordination with security, housekeeping, engineering, and management. Candidates should have hotel front-office experience, preferably in a supervisory or night-audit role, strong English and Spanish communication skills, and confidence handling guest requests, emergencies, payments, and end-of-day reporting. Familiarity with hotel systems, cash control, local safety procedures, and complaint resolution is expected. The successful candidate will be calm, professional, service-focused, detail-oriented, and comfortable working independently during overnight shifts. Flexibility, sound judgment, and the ability to maintain Luxury Collection standards are essential.

About the employer

The Palace, a Luxury Collection Hotel, Madrid is an iconic five-star property in the heart of Spain’s capital, close to the Prado Museum, Retiro Park, and the city’s major cultural and business districts. The hotel forms part of Marriott International’s Luxury Collection portfolio, which brings together distinctive historic and contemporary hotels known for personalized service, local character, and refined guest experiences. The property is recognized for its elegant architecture, classic interiors, restaurants, event spaces, and long-standing connection with Madrid’s hospitality tradition. Employees work within Marriott’s international standards while delivering highly personal service suited to a luxury urban hotel. The company typically offers opportunities in front office, food and beverage, housekeeping, events, culinary operations, and management, with emphasis on professionalism, guest satisfaction, teamwork, and attention to detail.