Guest Experience Expert (Front Office Agent) - Russian speaker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert will welcome guests, manage check-in and check-out, handle reservations and requests, provide local information, resolve concerns, and maintain accurate guest records. Fluency in Russian and English is expected, along with strong communication, grooming, customer-service, and problem-solving skills. Previous front-office or hotel experience is preferred, and familiarity with hotel systems such as Opera is advantageous. The candidate should be comfortable working rotating shifts, weekends, and holidays, remain calm under pressure, and consistently deliver the personalized, discreet service associated with The St. Regis brand.

About the employer

The St. Regis Dubai The Palm is a luxury hotel located on Palm Jumeirah and operated under Marriott International, one of the world's largest hospitality companies. St. Regis is Marriott's iconic luxury brand, known for refined service, elegant surroundings, personalized guest experiences, and traditions such as its signature butler service. The Dubai property offers upscale rooms and suites, restaurants, lounges, wellness facilities, event spaces, and access to the wider attractions of Palm Jumeirah. Employees work in a highly international environment serving leisure and business travelers from around the world. Marriott typically provides structured training, internal career mobility, and global hospitality standards. The exact employment package depends on the position and local contract, but UAE hotel roles commonly include benefits such as staff meals, transportation, accommodation or an allowance, medical coverage, and annual leave.