At Your Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent supports guests by handling telephone enquiries, service requests, reservations, messages and general hotel information. The role requires strong spoken and written English, a friendly and professional manner, accurate computer skills, attention to detail and the ability to manage multiple requests calmly. Previous hotel, customer service or call-centre experience is advantageous. Candidates are expected to provide prompt, personalised service, communicate clearly with different departments and maintain Marriott service standards. Flexibility to work rotating shifts, including evenings, weekends and public holidays, is generally required. The successful candidate should be dependable, well presented, solutions focused and comfortable working in a busy hotel environment.

About the employer

Four Points by Sheraton Sydney, Central Park is a Marriott International hotel located in Chippendale, close to Central Park Mall, universities, restaurants and public transport. The hotel combines practical, comfortable accommodation with a relaxed, modern atmosphere suited to business and leisure travellers. As part of the Four Points brand, it focuses on approachable service, comfortable rooms, food and beverage experiences and dependable facilities rather than unnecessary formality. Marriott International is one of the world's largest hospitality companies, operating hotels and resorts across numerous countries under brands including Marriott, Sheraton, Westin, Ritz-Carlton and Four Points. Employees generally work within structured service standards and may access training, staff benefits, career development and opportunities to move between Marriott properties.