Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages check-in and check-out, responds to requests, provides local recommendations, handles payments, and helps resolve guest concerns. Candidates should have strong communication and customer-service skills, a professional presentation, sound computer literacy, and the ability to remain calm and organised in a busy hotel environment. Previous experience in hospitality, reception, concierge, or customer service is advantageous. The role requires flexibility to work rotating shifts, including weekends, evenings, and public holidays. Candidates are expected to create personalised guest experiences, work effectively with colleagues, follow hotel procedures, and represent Marriott and Four Points by Sheraton standards consistently.

About the employer

Four Points by Sheraton Sydney, Central Park is a contemporary hotel located within the Central Park development in Chippendale, close to Sydney's universities, shopping, dining, and public transport. It operates under Four Points by Sheraton, a Marriott International brand known for approachable service, comfortable accommodation, social spaces, and a focus on practical amenities for business and leisure travellers. Marriott International is one of the world's largest hospitality companies, with a broad portfolio of hotel brands operating across numerous countries. Employees typically work in a multicultural environment and are encouraged to provide genuine, attentive service while following established brand and safety standards. The Sydney property offers opportunities in front office, food and beverage, housekeeping, engineering, and other hotel operations.