Guest Experience Expert - Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert – Concierge welcomes guests, provides local recommendations, arranges transportation and activities, handles requests, and supports a smooth arrival and departure experience. Candidates should have hospitality or customer-service experience, strong English communication skills, a friendly and professional manner, and good knowledge of Johor Bahru and nearby attractions. Additional languages, computer literacy, and experience with hotel systems are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with excellent organisation, problem-solving ability, grooming standards, and a genuine desire to exceed guest expectations.

About the employer

Sheraton Johor Bahru is part of Sheraton Hotels & Resorts, a global Marriott International brand known for welcoming, community-focused hotels serving business and leisure travellers. Located in Johor Bahru, the property provides convenient access to the city centre, commercial areas, local attractions, and Singapore via the nearby land connection. Sheraton hotels typically offer guest rooms, restaurants, meeting facilities, fitness or leisure amenities, and professional hospitality services. Employees work within Marriott’s international service culture, which emphasises inclusion, teamwork, integrity, guest engagement, and consistent standards. The Guest Experience Expert role supports the concierge and front-office operation by helping visitors discover the destination while ensuring their requests are handled efficiently and warmly.