Guest Experience Supervisor (Indonesia Citizen Only)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Supervisor oversees front-office and guest-relations operations, ensuring visitors receive friendly, efficient and personalized service throughout their stay. Requirements typically include Indonesian citizenship, previous experience in hotel guest services or front office operations, strong English communication skills, professional presentation, and familiarity with hotel systems. Knowledge of additional languages and Marriott service standards is an advantage. The successful candidate is expected to supervise daily guest-service activities, handle requests and complaints calmly, coordinate with other departments, support check-in and check-out, maintain accurate records, and coach team members. Flexibility to work shifts, weekends and public holidays is essential, along with a proactive attitude, attention to detail and the ability to perform effectively in a busy resort environment.

About the employer

Fairfield by Marriott Bali Kuta Sunset Road is a contemporary midscale hotel located in the Kuta area of Bali, serving business travelers, holidaymakers and guests visiting the island’s beaches, shopping areas and entertainment districts. The hotel operates under the Fairfield by Marriott brand, part of Marriott International, one of the world’s largest hospitality companies. Fairfield properties focus on dependable accommodation, welcoming service, practical amenities and consistent guest experiences. Marriott provides structured operating standards, training opportunities and potential career mobility across its global hotel network. At this property, a Guest Experience Supervisor would work closely with front office, housekeeping, food and beverage, engineering and management teams to support smooth daily operations. The role suits someone seeking to build a long-term hospitality career in Bali while working within an internationally recognized hotel organization.