Please Note

An estimate based on public data for similar roles. Not provided by the employer.

Mgr-Club Lounge

Malaysia The Ritz-Carlton Kuala Lumpur Estimated salary: MYR 5,000–8,000 per month, depending on experience and benefits

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Club Lounge Manager oversees daily operations of The Ritz-Carlton Club Lounge, ensuring attentive, personalized service for luxury guests. Requirements typically include a hospitality or related qualification, several years of experience in hotel front office, lounge, guest relations, or food and beverage operations, and strong English communication skills. Knowledge of luxury-service standards, staff scheduling, guest recovery, budgeting, and quality control is expected. The successful candidate should be polished, organized, commercially aware, and comfortable leading a multicultural team. Responsibilities include coordinating lounge services, managing VIP preferences, coaching associates, monitoring guest satisfaction, controlling costs, and working closely with housekeeping, culinary, and front-office departments.

About the employer

The Ritz-Carlton Kuala Lumpur is a luxury hotel in Malaysia operated under Marriott International, one of the world's largest hospitality companies. The Ritz-Carlton brand is known for highly personalized service, elegant accommodation, premium dining, and strong attention to guest experience. Its Kuala Lumpur property serves business travelers, leisure guests, wedding groups, and high-end international visitors, with facilities that typically include restaurants, meeting spaces, spa services, and executive or club-level accommodation. Employees work within Marriott's global service culture, which emphasizes courtesy, discretion, professionalism, teamwork, and continuous development. The company may offer structured training, staff benefits, career mobility across Marriott properties, and exposure to international luxury-hospitality standards. The hotel is located in central Kuala Lumpur, close to major shopping, business, dining, and cultural attractions.

What the job usually comes with in Malaysia

Usual for Malaysia, varies by employer. Checked November 2026.

Housing	Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance
Meals	Usually duty meals in a staff canteen
Flights	Senior expat packages only; not standard
Service charge	About 10% on bills, shared by points; cannot count towards the minimum wage (by law)
Contract	Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months
Leave	Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law)
Income tax	Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs)

Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.

Can I work in Malaysia?

How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).

Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.

Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.

Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.

Guidance, not legal advice. Rules change; your employer confirms the details for your case.

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