Head Butler

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Head Butler leads the hotel’s butler service, ensuring personalized and discreet assistance for guests from arrival through departure. Requirements typically include several years of luxury hotel or butler-service experience, strong knowledge of guest relations, excellent spoken and written English, professional presentation, and the ability to manage a team. Additional languages and experience with Marriott or Ritz-Carlton service standards are advantageous. The successful candidate is expected to anticipate guest needs, coordinate closely with housekeeping, food and beverage, concierge, and front office teams, resolve concerns promptly, maintain confidentiality, and coach colleagues. Flexibility to work shifts, weekends, and public holidays is essential, along with strong organization, cultural awareness, and calm decision-making under pressure.

About the employer

The Ritz-Carlton Kuala Lumpur is a luxury hotel operated under The Ritz-Carlton Hotel Company, part of Marriott International, one of the world’s largest hospitality groups. Located in the city’s Golden Triangle, the hotel serves international travelers, business guests, and luxury leisure visitors. It is known for personalized service, elegant accommodation, refined dining, spa facilities, and high-touch guest experiences. Ritz-Carlton properties are recognized for detailed service standards, employee empowerment, and strong attention to discretion and individual guest preferences. Employees commonly work in a multicultural environment and receive exposure to global hospitality practices, structured training, and Marriott’s broader career network. The hotel’s operations include rooms, suites, restaurants, events, wellness services, housekeeping, concierge, and dedicated butler support.