Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the daily operation of W Sydney, ensuring guests receive an efficient, welcoming and memorable experience across front office and hotel departments. Requirements typically include previous hotel or guest-services experience, strong communication skills, sound knowledge of hotel operations, and the ability to lead a team during busy shifts. The successful candidate is expected to handle guest concerns professionally, coordinate departments, monitor service standards, manage emergencies, complete operational reports and make confident decisions in the absence of senior managers. Flexibility to work rotating shifts, weekends and public holidays is essential. Experience with Marriott systems and a relevant hospitality qualification would be advantageous.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands range from luxury properties such as St. Regis, Ritz-Carlton and W Hotels to full-service, select-service and extended-stay accommodation. W Sydney is part of the contemporary W Hotels brand and combines stylish design, entertainment, dining and personalised service in a prominent Sydney location. Marriott places strong emphasis on guest experience, operational excellence, inclusion, employee development and opportunities for international career growth. Team members generally work in a fast-paced environment where collaboration, professionalism and attention to detail are important. Benefits may include staff accommodation rates, training, career mobility and other company-specific rewards, subject to eligibility and local employment conditions.