Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages special requests, provides local information, resolves concerns and helps create a smooth, personalised hotel experience. Candidates are expected to have strong communication and customer-service skills, a professional presentation, cultural awareness and the ability to remain calm under pressure. Previous experience in guest relations, front office or luxury hospitality is beneficial. The role requires flexibility to work rotating shifts, including weekends and public holidays, confidence using hotel systems and excellent attention to detail. Fluency in English is essential, while additional languages are advantageous.

About the employer

Sydney Harbour Marriott Hotel at Circular Quay is a large upscale Marriott property located near Sydney’s Circular Quay, the Sydney Opera House and Harbour Bridge. The hotel welcomes business and leisure travellers and provides accommodation, restaurants, meeting facilities, event spaces, fitness amenities and guest services. As part of Marriott International, the hotel operates within one of the world’s leading hospitality groups, known for its extensive global portfolio, service standards and employee development opportunities. Staff work in a multicultural environment serving guests from Australia and around the world. The property offers experience across front office, food and beverage, events, housekeeping and hotel operations, making it a strong workplace for hospitality professionals seeking exposure to an international brand in a major Australian city.