Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the daily operation of the hotel, ensuring guests receive efficient, friendly and professional service across front office and related departments. Requirements generally include previous hotel or hospitality supervisory experience, strong communication and organisational skills, sound knowledge of guest service procedures, and the ability to work rotating shifts, including evenings, weekends and public holidays. Familiarity with hotel systems, cash handling, complaint resolution and workplace health and safety is advantageous. The successful candidate is expected to lead by example, supervise team members, respond calmly to operational issues, manage guest requests and complaints, coordinate with other departments, and maintain Marriott service standards while helping create a welcoming experience for every guest.

About the employer

AC Hotel Melbourne Southbank is part of Marriott International's AC Hotels brand, a modern European-inspired hotel concept focused on stylish design, efficient service and thoughtful guest experiences. Located in Melbourne's Southbank precinct, the hotel serves leisure travellers, business guests and visitors attending nearby entertainment, dining and cultural venues. Marriott International is one of the world's largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. Its properties commonly provide structured training, internal career development, employee travel benefits and opportunities to move between departments or locations. At AC Hotel Melbourne Southbank, a Duty Manager would work in a contemporary urban environment, collaborating with front office, housekeeping, food and beverage, engineering and leadership teams to maintain smooth daily operations and high standards of guest satisfaction.