Guest Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Supervisor is expected to lead daily guest-service operations, support the front office team, and ensure visitors receive a welcoming, efficient and personalized experience. Typical requirements include previous experience in hotel reception, guest relations or a similar supervisory role, strong communication and problem-solving skills, professional presentation, and confidence using hotel property-management systems. Fluency in English is generally required; knowledge of Arabic or additional languages is an advantage. The successful candidate should be calm under pressure, comfortable handling complaints, able to coach colleagues, attentive to detail, and willing to work rotating shifts, weekends and public holidays in a busy luxury-hospitality environment.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous brands, including Marriott Hotels, Sheraton, Westin, JW Marriott and The Ritz-Carlton. The company is known for structured training, internal career development and service standards focused on guest satisfaction. Marriott Hotel Al Jaddaf Dubai is located in Dubai’s Al Jaddaf district and serves business and leisure travelers with accommodation, dining, meetings and leisure facilities. Employees typically work in a multicultural environment and may receive benefits such as duty meals, medical insurance, hotel discounts, transportation or accommodation support, depending on the employment package and local policy. Marriott places strong emphasis on professionalism, teamwork, inclusion and creating consistent, memorable guest experiences.