Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent handles room reservations, amendments, cancellations and guest enquiries through telephone, email and hotel booking systems. Requirements typically include previous reservations, front office or customer-service experience, strong communication skills and good computer knowledge. Fluency in English is expected; additional languages and knowledge of Marriott systems are advantageous. The successful candidate should be organized, attentive to detail and confident when explaining rates, packages, policies and availability. The role requires accurate data entry, effective coordination with Front Office and Sales teams, professional handling of guest concerns and consistent delivery of JW Marriott service standards. Flexibility to work shifts, weekends and public holidays is generally expected.

About the employer

JW Marriott Phuket Chalong Bay Resort & Spa is a luxury resort operated by Marriott International, one of the world's largest hospitality companies. Located in the Chalong Bay area of Phuket, the resort combines upscale accommodation with wellness, dining, leisure and event facilities. JW Marriott is known for refined service, attention to detail and a focus on memorable guest experiences. Employees typically work within structured international standards covering guest relations, safety, operational quality and professional development. Marriott properties commonly provide staff benefits such as meals, uniforms, training, career progression opportunities and preferential hotel rates, although specific benefits depend on the employment contract and local policy. The resort serves international leisure travelers, families, groups and business guests, creating a multicultural working environment where communication, teamwork and polished service are especially important.