W Insider Agent (Guest Relations)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The W Insider Agent supports guests by providing personalized recommendations, arranging experiences, handling requests, and creating memorable stays. Candidates should have previous experience in guest relations, concierge, front office, or a luxury hospitality environment, along with strong knowledge of Dubai attractions and lifestyle venues. Excellent communication, customer-service, organization, and problem-solving skills are expected. Fluency in English is essential; additional languages are advantageous. The role requires a polished, energetic, discreet, and personable approach, flexibility to work shifts, weekends, and holidays, and the ability to remain calm while managing multiple guest requests. Familiarity with Marriott systems and luxury service standards would be beneficial.

About the employer

W Dubai – The Palm is a luxury lifestyle hotel located on Dubai’s Palm Jumeirah and operated under W Hotels, part of Marriott International. The property is known for its bold design, lively atmosphere, stylish guest rooms, restaurants, beach facilities, events, and highly personalized service. W Hotels positions itself as a contemporary, design-led brand focused on music, fashion, nightlife, local culture, and distinctive guest experiences. Team members are generally expected to be confident, creative, service-minded, and comfortable working in a fast-paced international environment. As a Marriott property, employees may also benefit from structured training, global career opportunities, associate discounts, and established hospitality standards. The W Insider role is particularly suited to someone who enjoys connecting guests with Dubai’s dining, entertainment, cultural, and social experiences while representing the hotel’s energetic and personable identity.