AsstMgr-Guest Services

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager, Guest Services supports the front office team in delivering smooth, welcoming and personalised guest experiences. Requirements typically include hotel or customer-service experience, strong English communication, leadership ability and confidence using property-management systems. Knowledge of an additional language and experience with Marriott standards are advantageous. The successful candidate is expected to supervise daily guest-service operations, handle requests and complaints professionally, coordinate with housekeeping and other departments, coach team members, monitor service quality and assist with check-in, check-out and VIP arrangements. Flexibility is essential, as the role normally involves rotating shifts, weekends and public holidays.

About the employer

JW Marriott is Marriott International’s luxury hotel brand, known for refined accommodation, attentive service, high-quality dining and wellness-focused guest experiences. Its properties generally serve business travellers, families, groups and luxury leisure guests, while following Marriott’s global standards for hospitality, safety and responsible operations. Team members are expected to demonstrate professionalism, cultural awareness and genuine care for guests. The brand typically provides structured operating procedures, training opportunities and potential career mobility across Marriott’s worldwide hotel network. The supplied role references JW Marriott Hotel Johor Bahru; however, Johor Bahru is in Malaysia, while the requested employment location is Indonesia, so the exact property and local employment terms should be confirmed directly with Marriott before applying.