Mgr-At Your Service

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Manager oversees the hotel’s guest service and telephone operations, ensuring requests are answered promptly and handled professionally. Requirements typically include prior front-office, guest-relations, or hotel operations experience, strong communication skills, computer and telephone-system knowledge, and the ability to lead a team. Fluency in English is generally expected, while Indonesian or other local-language skills are advantageous. The successful candidate should be organised, calm under pressure, service-focused, and comfortable working rotating shifts, weekends, and public holidays. Responsibilities may include coaching associates, monitoring service standards, resolving guest concerns, coordinating with departments, and maintaining accurate records.

About the employer

JW Marriott is Marriott International’s luxury hotel brand, known for refined accommodation, attentive service, wellness experiences, and high-quality dining. Its hotels serve business and leisure travellers while offering structured professional development, international operating standards, and opportunities to work with multicultural teams. JW Marriott properties typically emphasise genuine guest care, elegant presentation, safety, and consistent attention to detail. Marriott International is one of the world’s largest hospitality companies, operating thousands of hotels and resorts across numerous brands and countries. Compensation, benefits, and working conditions vary by property and market. The referenced employer information combines Indonesia with JW Marriott Hotel Johor Bahru, which is located in Malaysia, so candidates should confirm the exact property, city, currency, and employment entity before accepting an offer.