Guest Experience Expert/ Front Office Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert/Front Office Assistant welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and resolves service issues professionally. Candidates should have good spoken English, strong communication and interpersonal skills, a friendly service attitude, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. Previous hotel or customer-service experience is helpful but may not be essential. The role requires attention to detail, professional presentation, teamwork, patience, and the ability to remain calm in a busy environment while delivering Marriott service standards.

About the employer

Courtyard by Marriott Melaka is part of Marriott International, one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Courtyard is designed for modern business and leisure travelers, offering comfortable accommodation, practical amenities, dining, meeting facilities, and attentive service. Located in Melaka, the hotel serves visitors exploring the city's UNESCO-listed heritage areas as well as corporate and domestic travelers. Marriott promotes guest-focused service, professional development, teamwork, inclusion, and opportunities for employees to build hospitality careers. Team members typically work in a structured hotel environment with international service standards, training, and opportunities to move between departments or properties. Specific benefits, working conditions, and career progression depend on the position, contract, and local employment terms.