Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest arrivals, departures, service delivery, and coordination between departments. Requirements typically include several years of hotel front-office or supervisory experience, strong English communication skills, knowledge of hotel operating systems, and the ability to resolve guest concerns professionally. The successful candidate is expected to lead by example, maintain service standards, support colleagues, manage emergencies, monitor guest satisfaction, and prepare operational reports. Flexibility for rotating shifts, weekends, and public holidays is essential. Experience with Marriott standards or similar international hotel brands is advantageous.

About the employer

Four Points by Sheraton Bali Seminyak is an international full-service hotel located in the popular Seminyak area of Bali. It operates under Marriott International, one of the world's largest hospitality companies, with a broad portfolio of recognized hotel brands and properties worldwide. Four Points hotels generally focus on friendly, practical hospitality, comfortable accommodation, local experiences, dining, and reliable service for leisure and business travelers. The Bali Seminyak property serves guests visiting the island's beaches, restaurants, nightlife, shopping areas, and cultural attractions. Employees typically work in a multicultural environment and benefit from structured operating standards, training opportunities, and exposure to international hospitality practices. Compensation may include salary, service charge, meals, uniforms, insurance, and other benefits depending on the employment contract and local policies.