Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, provides local information, resolves service issues and helps create a smooth, memorable stay. Candidates should have hospitality or customer-service experience, strong communication skills, a friendly and professional manner, basic computer knowledge and the ability to work rotating shifts, weekends and holidays. English communication is generally required; additional languages are an advantage. The role expects excellent grooming, teamwork, attention to detail, cultural awareness and a genuine commitment to Marriott service standards. Previous front-office experience is preferred, although capable candidates with strong interpersonal skills may be considered.

About the employer

Four Points by Sheraton Bali, Seminyak is a contemporary full-service hotel located in one of Bali’s most popular resort areas. It operates under the Four Points by Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel serves leisure and business travelers with comfortable accommodation, restaurants and bars, meeting facilities, swimming pools and guest-focused services. Four Points properties are known for offering approachable hospitality, local experiences, relaxed social spaces and the brand’s signature Best Brews program. Employees work within Marriott’s international service culture, with opportunities to develop skills in front office operations, food and beverage, guest relations and hotel management. Specific benefits, working conditions and career-development opportunities depend on the employment contract and local hotel policies.