Navigator Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Navigator Concierge welcomes guests and helps them make the most of their stay by arranging transportation, recommending local attractions, coordinating activities, handling requests, and providing accurate information about the resort and Bali. Candidates should have hospitality or guest-service experience, strong communication skills, a polished and friendly manner, and good knowledge of local destinations, restaurants, culture, and transportation. English is generally required; Indonesian and other languages are advantageous. The role requires flexibility for shifts, weekends, and holidays, attention to detail, sound judgment, and the ability to remain calm while managing several guest requests. The successful candidate is expected to deliver personalized service, work closely with front office and other departments, protect guest privacy, and represent the Renaissance brand with enthusiasm and professionalism.

About the employer

Renaissance Bali Nusa Dua Resort is an upscale Marriott International property located in Nusa Dua, Bali. Renaissance Hotels are designed for travelers who enjoy discovering the character of a destination, combining full-service accommodation with locally inspired design, dining, and experiences. The resort serves leisure guests, families, groups, and business travelers, offering guest rooms, restaurants and bars, meeting facilities, recreational amenities, and convenient access to Bali’s southern beaches and attractions. As part of Marriott International, the resort follows global standards for hospitality, guest care, training, safety, and professional development. Employees work in a multicultural environment and are expected to provide warm, thoughtful service while helping guests experience Bali in a memorable and authentic way.