Guest Service Agent (Chinese Speaking) - Madi Paidi Bangkok, Autograph Collection

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and resolves service concerns professionally. The role requires strong English and Chinese communication skills, customer-service experience, professional grooming, attention to detail, and confidence using hotel or reservation systems. Previous front-office or luxury-hospitality experience is preferred. Candidates are expected to remain calm under pressure, work flexible shifts including weekends and public holidays, coordinate effectively with other departments, and deliver warm, personalized service consistent with Marriott and Autograph Collection standards.

About the employer

Madi Paidi Bangkok, Autograph Collection is a boutique luxury hotel in Bangkok operating under Marriott International’s Autograph Collection brand. Autograph Collection hotels are individually designed properties known for distinctive architecture, local character, and personalized guest experiences rather than a standardized look. Madi Paidi combines contemporary Thai style, refined dining, attentive service, and an intimate atmosphere in the Thong Lor area, one of Bangkok’s popular lifestyle and business districts. Guests typically include international leisure travelers, business visitors, and affluent regional tourists. As part of Marriott International, the hotel benefits from global training, operational standards, career mobility, and access to Marriott’s loyalty ecosystem, while retaining an independent personality. Employees are expected to provide culturally aware, detail-focused hospitality and create memorable experiences tailored to each guest.