Guest Service Supervisor（ゲストサービス・スーバーバイザー）

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Supervisor oversees daily guest-service operations, supports front-office colleagues, handles requests and complaints, and helps ensure a polished Ritz-Carlton experience. Candidates are generally expected to have hotel or customer-service experience, strong communication and problem-solving skills, professional grooming, and the ability to supervise shifts calmly. Japanese and English proficiency are highly valuable in Fukuoka, while additional languages are an advantage. The role requires flexibility for rotating shifts, weekends, holidays, and busy periods. Successful candidates should demonstrate leadership, attention to detail, discretion, teamwork, and a genuine commitment to personalized hospitality.

About the employer

The Ritz-Carlton, Fukuoka is a luxury hotel operated under Marriott International, one of the world's largest hospitality companies. The Ritz-Carlton brand is known for refined service, exceptional guest experiences, elegant facilities, and strong standards of personal attention. Located in Fukuoka, the hotel serves international travelers, business guests, leisure visitors, and local customers using its restaurants, meetings facilities, spa, and accommodation services. Marriott provides structured training, global career opportunities, and employee benefits that may include hotel discounts, depending on employment terms. Team members are expected to uphold the brand's service values, protect guest privacy, work collaboratively, and respond thoughtfully to individual needs. Exact compensation, benefits, language requirements, and working conditions depend on the specific employment contract and applicable Japanese labor regulations.