Guest Service Agent (Chinese Speaking) - Courtyard by Marriott Bangkok

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and provides information about hotel services and Bangkok. Chinese-language communication is required, with English and Thai skills advantageous. Candidates should have a service-minded personality, strong communication and problem-solving abilities, professional grooming, and comfort using hotel systems. Previous front-office or hotel experience is preferred, although suitable hospitality graduates may be considered. The role requires flexibility to work shifts, weekends, and public holidays, while maintaining Marriott service standards and delivering a warm, efficient guest experience.

About the employer

Courtyard by Marriott Bangkok is part of Courtyard by Marriott, Marriott International’s business-focused hotel brand. Courtyard properties serve business and leisure travelers with practical accommodation, modern facilities, flexible work areas, dining, and attentive service. The Bangkok hotel operates within Marriott’s global hospitality network and follows established standards for guest care, safety, professionalism, and employee development. Team members typically benefit from structured training, international service practices, staff meals or allowances, and access to Marriott employee travel programs, depending on local policy. The hotel’s city location places employees close to Bangkok’s commercial districts, public transport, shopping, restaurants, and cultural attractions. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and properties across many countries, offering potential career mobility within Thailand and internationally.