At Your Service Agent - Courtyard by Marriott Bangkok

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent supports hotel guests by answering calls, handling requests, recording messages, coordinating with departments, and helping resolve service issues promptly. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to remain calm and organized in a busy environment. Previous hotel, front desk, telephone operator, or guest-service experience is helpful. English is generally required, while Thai language skills are highly valuable. The role requires flexibility to work rotating shifts, including nights, weekends, and public holidays. Marriott expects employees to be courteous, reliable, detail-oriented, and committed to delivering a consistently positive guest experience.

About the employer

Courtyard by Marriott Bangkok is a contemporary, full-service hotel operating under Courtyard by Marriott, one of Marriott International’s globally recognized hotel brands. The property serves business and leisure travelers visiting Bangkok and typically offers guest rooms, dining facilities, meeting spaces, fitness amenities, and professional guest services. Courtyard hotels focus on practical comfort, welcoming service, and efficient experiences for travelers. As part of Marriott International, the hotel benefits from established operational standards, international training opportunities, employee benefits, and access to the Marriott Bonvoy hospitality network. Employees commonly work in a multicultural environment and are expected to demonstrate teamwork, professionalism, attention to detail, and genuine care for guests. The Bangkok location may suit candidates interested in building a long-term career in Thailand’s competitive hospitality industry.