Front Office Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to requests, and provides information about hotel services and Langkawi. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, basic computer knowledge, and good spoken English. Knowledge of Malay or additional languages is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with a genuine commitment to luxury service, attention to detail, discretion, and problem-solving. Candidates are expected to represent The Ritz-Carlton brand warmly, anticipate guest needs, maintain accurate records, and work effectively with other hotel departments.

About the employer

The Ritz-Carlton Langkawi is a luxury beachfront resort located on Malaysia’s tropical island of Langkawi. It operates under The Ritz-Carlton Hotel Company, part of Marriott International, one of the world’s largest hospitality groups. The resort combines refined accommodation, private beach access, rainforest surroundings, restaurants, spa facilities, and personalized guest service inspired by local Malay culture. Employees work in an international, high-end hospitality environment where courtesy, discretion, attention to detail, and anticipation of guest needs are central to the brand. Marriott properties commonly provide structured training, career-development opportunities, employee travel benefits, meals or uniforms, and other benefits according to local employment conditions. The Ritz-Carlton Langkawi is particularly suited to candidates interested in luxury resort operations, guest relations, and long-term careers within an established global hotel group.