Guest Service Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Expert supports outstanding food-and-beverage service by welcoming guests, taking and delivering orders, setting and clearing tables, processing payments, and maintaining clean, attractive service areas. Candidates should have a friendly, polished manner, strong communication skills, attention to detail, and the ability to work efficiently in a busy luxury-resort environment. Previous restaurant, bar, hotel, or customer-service experience is preferred. Flexibility to work shifts, weekends, and holidays is expected. Fluency in Spanish is highly valuable in the Dominican Republic, while English is commonly required for international guests. The successful candidate should demonstrate teamwork, professional grooming, service awareness, and a commitment to St. Regis hospitality standards.

About the employer

The St. Regis Cap Cana Resort is a luxury beachfront resort in Cap Cana, Dominican Republic, operating under The St. Regis Hotels & Resorts, Marriott International’s premium luxury brand. St. Regis is known for personalized service, elegant surroundings, refined dining, signature rituals, and attentive butler-style hospitality. The resort serves international leisure travelers and luxury vacation guests, offering upscale accommodation, restaurants, bars, wellness facilities, pools, and access to beaches and outdoor activities. Employees work in a polished, multicultural environment where guest attention, discretion, presentation, and consistency are highly valued. As part of Marriott International, the property may provide access to structured training, internal career opportunities, employee travel programs, and standard hospitality benefits, depending on the local employment contract. Compensation in Dominican resorts can also include service charges, tips, meals, transportation, or accommodation arrangements.