Training Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Training Manager is responsible for planning, coordinating and evaluating employee training across The Ritz-Carlton Grand Cayman. Requirements typically include experience in hotel learning and development, strong communication and presentation skills, knowledge of training needs analysis, onboarding and service standards, and proficiency with Microsoft Office or related systems. A degree or professional qualification in hospitality, human resources, education or a related field is advantageous. The successful candidate is expected to promote Ritz-Carlton and Marriott service culture, deliver engaging programs, maintain accurate training records, support compliance requirements and work closely with department leaders. A professional, organized, approachable and confidential manner is essential, together with the flexibility to work in a busy luxury-resort environment.

About the employer

The Ritz-Carlton Grand Cayman is a luxury beachfront resort operated by The Ritz-Carlton, part of Marriott International. Located on Seven Mile Beach, the resort provides upscale accommodation, fine dining, spa and wellness services, recreation, meetings and event facilities, and personalized guest experiences. Its service culture is built around exceptional hospitality, attention to detail and the empowerment of employees to create memorable stays. Team members generally work in a multicultural environment serving international visitors and local residents. As a Marriott property, the resort may provide access to structured training, international brand standards, employee recognition programs and Marriott associate benefits, subject to local employment terms. The Grand Cayman operation places particular importance on professionalism, guest engagement, teamwork, discretion and consistent delivery of luxury service.