Overnight Guest Experience Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Overnight Guest Experience Attendant supports guests throughout the night, providing warm, discreet service and responding promptly to requests. Duties may include overnight check-ins and check-outs, handling guest enquiries, assisting with luggage, coordinating with housekeeping and security, processing payments, completing night audit or daily reports, and maintaining a calm and welcoming lobby. Candidates should have hospitality or customer-service experience, strong communication and organisational skills, attention to detail, professional presentation, and confidence working independently overnight. Flexibility for night, weekend and public-holiday shifts is expected. Knowledge of hotel systems, cash handling and local Melbourne attractions is advantageous.

About the employer

The Ritz-Carlton Melbourne is a luxury hotel operated by Marriott International, one of the world’s largest hospitality companies. The Ritz-Carlton brand is recognised for highly personalised service, elegant accommodation, refined dining and exceptional attention to detail. Located in Melbourne, the hotel serves leisure travellers, business guests, event attendees and international visitors seeking a premium city experience. Employees work in a service culture built around genuine care, discretion, teamwork and anticipation of guest needs. The property is part of Marriott’s global portfolio, providing access to structured training, career development, employee travel benefits and opportunities to move between hotels and countries. In this role, the successful candidate would represent both the Ritz-Carlton luxury standard and Marriott’s broader commitment to welcoming, inclusive and memorable guest experiences.