Assistant Welcome Desk Manager*

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Welcome Desk Manager supports the Welcome Desk and front-office operation at W Dubai – The Palm. Requirements typically include previous experience in hotel reception, guest services, or a supervisory role, strong English communication skills, professional presentation, and confidence using hotel property-management systems. Arabic or additional languages are advantageous. The successful candidate is expected to lead and coach colleagues, coordinate arrivals and departures, resolve guest concerns quickly, maintain luxury service standards, and work closely with housekeeping, concierge, reservations, and other departments. Flexibility is essential, as the role involves shifts, weekends, and public holidays. A genuine interest in creating memorable, personalized guest experiences is important.

About the employer

W Dubai – The Palm is a luxury lifestyle hotel located on Palm Jumeirah, Dubai, and is part of the W Hotels brand operated by Marriott International. W Hotels is known for its contemporary design, energetic atmosphere, music-led identity, and personalized service aimed at modern luxury travelers. The property combines stylish accommodation with restaurants, lounges, leisure facilities, and event spaces, attracting both international visitors and residents. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and established opportunities for training, career development, and internal mobility. Employees at W Dubai are generally expected to deliver confident, engaging service while reflecting the hotel’s upbeat and fashionable personality.