Spa Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Receptionist welcomes guests, manages appointments, explains spa services, processes payments, answers enquiries, and supports smooth daily operations. Candidates should have hospitality, spa, hotel, or customer-service experience, strong communication skills, professional grooming, and confidence using reservation or point-of-sale systems. Japanese and English communication skills are likely important at The Tokyo EDITION Toranomon, while additional languages are advantageous. The role requires a warm, discreet, and highly attentive manner, accuracy with bookings and cash handling, and flexibility to work shifts, weekends, and holidays. Candidates are expected to provide personalized service, protect guest privacy, maintain a polished reception area, and work cooperatively with therapists and hotel departments.

About the employer

The Tokyo EDITION, Toranomon is a luxury lifestyle hotel in Tokyo operated under EDITION Hotels, Marriott International’s design-led boutique luxury brand. EDITION combines the standards, global reach, and career opportunities of Marriott with an individually styled hotel experience focused on distinctive interiors, refined dining, nightlife, wellness, and highly personalized service. The Toranomon property is located in central Tokyo and offers guestrooms, restaurants, bars, meeting facilities, and spa and fitness amenities. Its team serves international travelers, business guests, and local clientele in a sophisticated environment where discretion, presentation, and attention to detail are important. Employees typically work within an international hospitality culture and may receive Marriott benefits, training, and opportunities for mobility, subject to the applicable employment contract and local policies.