Hotel Cleanliness Expert (Order Taker) - Sheraton The Walk Dubai

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Hotel Cleanliness Expert (Order Taker) supports Sheraton’s housekeeping operation by answering calls, recording guest requests, coordinating cleaning and amenity deliveries, updating room-status information, and communicating with housekeeping and other departments. Candidates should have good spoken English, clear telephone manners, basic computer and administrative skills, and strong attention to detail. Previous hotel, housekeeping coordinator, customer service, or switchboard experience is advantageous. The role requires a professional appearance, a helpful attitude, reliability, discretion, and the ability to manage several requests accurately during busy periods. Candidates should be comfortable working shifts, including weekends and public holidays, and be willing to follow Marriott service, cleanliness, health, and safety standards.

About the employer

Sheraton The Walk Dubai is a full-service Marriott International hotel located along The Walk at Jumeirah Beach Residence, one of Dubai’s popular leisure and residential areas. The property serves holidaymakers, business travellers, families, and long-stay guests, offering accommodation, restaurants, leisure facilities, and guest services. Sheraton is one of Marriott’s internationally recognised hotel brands, known for welcoming public spaces, practical business facilities, and service designed to connect travellers with the destination. Employees typically work within a multicultural hospitality environment and follow Marriott standards for guest care, cleanliness, safety, and professionalism. The hotel is part of Marriott Bonvoy, Marriott’s global loyalty programme, and may provide staff benefits and development opportunities in accordance with local policy and the employment offer.