Concierge Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge Supervisor leads daily concierge operations, coordinates guest requests, supports the concierge team and maintains high service standards. Requirements typically include previous experience in hotel concierge, front office or luxury guest services, strong local knowledge of Sydney, excellent communication skills and confidence handling guest concerns. Familiarity with hotel systems, transport arrangements, restaurant bookings and VIP services is valuable. The successful candidate is expected to be organised, professional, hands-on and able to coach colleagues while remaining calm during busy periods. Flexibility to work rotating shifts, weekends and public holidays is generally required. A polished presentation, genuine hospitality and the legal right to work in Australia are also expected.

About the employer

Pier One Sydney Harbour, part of Marriott International’s Autograph Collection, is a distinctive waterfront hotel located beneath the Sydney Harbour Bridge in Walsh Bay. The property combines historic character with contemporary accommodation, restaurants, event spaces and views of Sydney Harbour. As an Autograph Collection hotel, it offers an individual personality rather than a standardised design, while benefiting from Marriott’s global systems, training and guest-service standards. The hotel welcomes leisure travellers, corporate guests, wedding parties and conference groups, creating a varied and fast-paced working environment. Team members are expected to deliver personalised Australian hospitality and memorable local experiences. Marriott International is one of the world’s largest hospitality companies, operating hotels and resorts across numerous brands and countries, with career opportunities in guest services, food and beverage, events, operations and management.