Guest Services Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Agent welcomes guests, manages arrivals and departures, handles reservations and requests, provides local information, coordinates with housekeeping and other departments, and resolves service concerns professionally. Candidates are generally expected to have customer-service or hotel experience, strong communication skills, a polished and friendly manner, attention to detail, and the ability to work shifts, weekends, and holidays. For The Ritz-Carlton Tokyo, English communication is important, while Japanese-language ability and familiarity with luxury hospitality standards are highly advantageous. The successful candidate should demonstrate discretion, cultural awareness, teamwork, confidence with hotel systems, and a genuine commitment to creating memorable guest experiences.

About the employer

The Ritz-Carlton Tokyo is a luxury hotel operated by Marriott International and located in Tokyo’s Roppongi district. It is known for highly personalized service, refined accommodation, premium dining, spa facilities, and panoramic city views. The hotel serves international travelers, business guests, and luxury leisure visitors, maintaining the Ritz-Carlton tradition of exceptional hospitality and attention to detail. Employees typically work in a multicultural environment and are expected to uphold strict service, grooming, confidentiality, and guest-care standards. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and opportunities for training, internal mobility, and career development. Specific benefits, allowances, working hours, and employment conditions depend on the local contract and should be confirmed with the employer.