Chief Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Chief Concierge leads the concierge team and delivers personalized, luxury guest services at The Ritz-Carlton Jakarta Mega Kuningan. Requirements typically include several years of experience in concierge, guest relations, or front office operations, excellent knowledge of Jakarta attractions and services, strong English communication, and proficiency in hotel systems. Additional language skills, leadership experience, and membership of a professional concierge organization are advantageous. The successful candidate is expected to anticipate guest needs, arrange transportation, dining, entertainment, and special occasions, resolve requests professionally, coach colleagues, maintain trusted supplier relationships, and uphold Ritz-Carlton service standards. A polished appearance, cultural awareness, discretion, flexibility, and the ability to work shifts, weekends, and public holidays are essential.

About the employer

The Ritz-Carlton Jakarta, Mega Kuningan is a luxury hotel operated under The Ritz-Carlton Hotel Company, part of Marriott International, one of the world’s largest hospitality groups. Located in Jakarta’s central business district, the hotel serves international travelers, corporate guests, diplomats, and affluent leisure visitors. It offers luxury accommodation, restaurants, meeting and event facilities, spa services, and highly personalized guest experiences. Ritz-Carlton is recognized for refined service, attention to detail, and its commitment to creating memorable stays through professional and anticipatory hospitality. Employees are generally expected to demonstrate discretion, elegance, teamwork, and a strong guest-first attitude. Marriott also provides access to global hospitality practices, structured training, career mobility, and employee travel benefits, although specific benefits depend on the employment contract and local policies.