Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, delivering and evaluating training programs for hotel employees, ensuring they meet Marriott and Ritz-Carlton service standards. Candidates are generally expected to have experience in hospitality training, human resources or organisational development, along with strong communication, facilitation and coaching skills. The role requires the ability to identify development needs, coordinate onboarding, maintain training records and support leadership development. A relevant qualification and experience in a luxury hotel or resort environment are advantageous. The successful candidate should be organised, approachable, culturally aware and confident working with employees at all levels. Flexibility, professionalism and a genuine commitment to guest service and employee growth are essential.

About the employer

Emirates Wolgan Valley, a Ritz-Carlton Reserve property, is associated with luxury, nature-based hospitality in the Greater Blue Mountains of New South Wales. The resort has been recognised for its secluded setting, high-end accommodation, personalised service and strong focus on conservation and sustainability. As part of the Ritz-Carlton luxury hospitality tradition, the property places considerable emphasis on refined guest experiences, employee development and consistent service standards. Operations typically involve accommodation, food and beverage, wellness, guest activities, environmental programs and event services. Working for the resort can provide experience in an internationally recognised luxury brand while offering a distinctive regional lifestyle. Property operations and availability may change during redevelopment or ownership transitions, so applicants should confirm the current operating entity, employment conditions and location details directly with Marriott or the official careers team.