Guest Relation Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relation Supervisor supports the front-office team by welcoming guests, managing special requests, resolving concerns, coordinating with other departments, and maintaining Ritz-Carlton service standards. Candidates should have hospitality or hotel experience, strong English communication skills, professional presentation, and a genuine interest in personalized guest service. Experience with guest-relations or front-office systems is beneficial. The role expects leadership, sound judgment, attention to detail, cultural awareness, and the ability to remain calm while handling demanding situations. Flexibility is essential, as the position normally includes shifts, weekends, and public holidays. The successful candidate should coach colleagues, anticipate guest needs, protect confidentiality, and create memorable experiences for both leisure and business travelers.

About the employer

The Ritz-Carlton Jakarta, Mega Kuningan is a luxury hotel operated under Marriott International’s Ritz-Carlton brand. Located in Jakarta’s central business district, the property serves corporate travelers, diplomats, affluent leisure guests, and visitors attending meetings or social events. It is known for refined accommodation, restaurants and lounges, extensive event facilities, and highly personalized service. The Ritz-Carlton culture emphasizes genuine care, discretion, attention to detail, and creating memorable guest experiences. Employees typically work in a structured international hotel environment with formal grooming, service, and operational standards. As part of Marriott International, the hotel can offer access to global hospitality practices, training, and career opportunities across a large worldwide network. Benefits and service-charge arrangements vary by employment contract and local policy.