Guest Service Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Supervisor supports the front office team by overseeing guest arrivals, departures, requests, complaints, and daily service standards. Requirements typically include previous experience in hotel front office or guest relations, strong English communication skills, professional grooming, good computer knowledge, and familiarity with hotel property-management systems. Thai language skills and experience with Marriott or another international hotel brand are advantageous. The successful candidate is expected to lead by example, coach team members, coordinate with other departments, resolve issues quickly, maintain accurate records, and deliver warm, personalized service. Flexibility to work shifts, weekends, and public holidays is essential.

About the employer

JW Marriott Khao Lak Resort & Spa is a luxury beachfront resort in Phang Nga, on Thailand’s Andaman coast, operated under the JW Marriott brand of Marriott International. The resort is known for spacious accommodation, refined dining, wellness facilities, family-friendly amenities, and attentive service in a tranquil tropical setting. As part of Marriott International, it follows global standards for hospitality, guest satisfaction, employee development, and responsible business practices. Team members work with international visitors and local colleagues across rooms, food and beverage, spa, recreation, engineering, and administration. The property offers an environment suited to hospitality professionals who enjoy resort operations, multicultural teamwork, and personalized guest service. Although commonly associated with Phuket-area tourism, Khao Lak is located in Phang Nga Province, approximately a two-hour drive from Phuket International Airport.