Welcome Desk Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Welcome Desk Manager oversees the hotel’s welcome and reception operations, ensuring smooth arrivals, departures, guest requests and VIP experiences. Candidates are generally expected to have several years of front-office or guest-relations experience, including supervisory or managerial responsibility, preferably within a luxury or international hotel. Strong English communication, professional presentation, problem-solving ability and knowledge of hotel property-management systems are important. Arabic or additional languages may be advantageous. The successful candidate should be confident leading a team, resolving guest concerns, coordinating with other departments and maintaining W Dubai’s energetic, personalized service standards. Flexibility to work shifts, weekends and public holidays is required.

About the employer

W Dubai – Mina Seyahi is a luxury lifestyle hotel operated under W Hotels, part of Marriott International. Located in Dubai’s Mina Seyahi area, the property combines contemporary design, distinctive dining, entertainment and beachfront hospitality with W Hotels’ bold, energetic brand personality. Its guest experience focuses on stylish surroundings, personalized service, music, nightlife and memorable social events. Marriott International is one of the world’s largest hotel companies, operating a broad portfolio of brands across many countries and offering structured career development, training and international mobility. Employees at W Dubai typically work in a fast-paced, multicultural environment where creativity, genuine guest engagement, teamwork and attention to detail are highly valued. Benefits may include staff accommodation or housing assistance, meals, transport, medical coverage, leave entitlement and discounted stays across Marriott properties, depending on the employment package.