Reservations Agent (UAE National)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role requires strong communication, customer-service and organisational skills, attention to detail, basic computer proficiency and the ability to work accurately under pressure. Previous hotel reservations or front-office experience is advantageous, while knowledge of Marriott systems and local market conditions would be beneficial. As a UAE National position, candidates must hold UAE citizenship and meet applicable Emiratisation requirements. The successful candidate is expected to maintain accurate booking records, explain rates and policies clearly, support occupancy and revenue targets, coordinate with front office and sales teams, and deliver a friendly, professional guest experience.

About the employer

Aloft by Marriott Al Ain is a contemporary lifestyle hotel operated under the Aloft Hotels brand, part of Marriott International. Located in Al Ain, Abu Dhabi Emirate, the property is designed for modern travellers and typically combines stylish rooms, social public spaces, dining and beverage outlets, meeting facilities and technology-focused guest services. Aloft hotels are known for an energetic atmosphere, informal service style, live entertainment and a strong emphasis on design and connectivity. As a Marriott property, the hotel operates within internationally recognised standards for guest service, reservations, safety, training and employee development. Team members may also benefit from Marriott’s global hospitality network, internal career opportunities and associate travel programmes, subject to eligibility and company policy.