Front Office Agent - The Ritz-Carlton, Bangkok

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to questions, coordinates with other departments, and helps resolve guest concerns. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and the ability to remain calm in a luxury-hospitality environment. Previous hotel or front-office experience is preferred. English communication is generally required, while Thai and other languages are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with proficiency in basic computer systems. The successful candidate is expected to represent The Ritz-Carlton’s service standards, anticipate guest needs, protect guest confidentiality, and consistently deliver warm, personalized service.

About the employer

The Ritz-Carlton, Bangkok is a luxury hotel operating under The Ritz-Carlton brand, part of Marriott International, one of the world’s largest hospitality companies. The brand is known for refined accommodation, highly personalized service, elegant design, and strong attention to guest details. The Bangkok property serves leisure travelers, business guests, and events, combining international luxury standards with Thai hospitality. Employees typically work in a structured hotel environment with opportunities to interact with international guests and colleagues. Marriott commonly provides benefits such as staff meals, training, uniform support, hotel discounts, and career development, although the exact package depends on the employment contract and local policies. The Ritz-Carlton places particular emphasis on professionalism, discretion, teamwork, anticipating guest needs, and creating memorable experiences.