Front Office Agent (Japanese Speaker) - The Ritz-Carlton, Bangkok

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, manages check-ins and check-outs, handles reservations and billing inquiries, provides local information, and responds to guest requests in line with Ritz-Carlton service standards. The role requires strong Japanese and English communication skills; Thai language ability is an advantage. Candidates should have hospitality or customer-service experience, professional presentation, attention to detail, computer literacy, and the ability to work rotating shifts, weekends, and public holidays. The successful candidate is expected to be courteous, culturally aware, discreet, proactive, and committed to creating personalized guest experiences. Experience with hotel property-management systems and luxury hospitality is beneficial.

About the employer

The Ritz-Carlton, Bangkok is a luxury hotel operated under The Ritz-Carlton brand, part of Marriott International, one of the world's largest hospitality companies. Located in Bangkok, the property serves international leisure and business travelers with refined accommodation, restaurants, wellness facilities, meeting spaces, and highly personalized service. Ritz-Carlton is known for its emphasis on exceptional guest care, elegant surroundings, detailed service standards, and employee development. Staff members typically work in a multicultural environment and receive access to Marriott-related benefits, training, career mobility, and hotel-industry experience. The Bangkok property reflects the brand's global luxury identity while incorporating local Thai culture and hospitality. Employment conditions, service-charge payments, and benefits vary according to the position and the hotel's current policies.