Guest Experience Expert (Front Desk)_Moxy Singapore Clarke Quay

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert supports front-desk operations, including welcoming guests, check-in and check-out, handling reservations, processing payments, answering questions, resolving concerns and recommending local experiences. Candidates should have strong communication and customer-service skills, a friendly and confident personality, good attention to detail and the ability to remain calm in a fast-paced environment. Previous hotel, front-office or guest-service experience is beneficial, though motivated applicants with relevant hospitality experience may be considered. The role requires flexibility to work shifts, weekends and public holidays, professional presentation, basic computer skills and the ability to work effectively with a diverse team. A positive, energetic approach and genuine interest in creating memorable guest experiences are expected.

About the employer

Moxy Singapore Clarke Quay is a modern lifestyle hotel operating under Moxy Hotels, Marriott International’s youthful, design-led brand. Located near the Singapore River and Clarke Quay, the hotel is built around social spaces, playful design and an energetic guest experience rather than traditional formality. Moxy team members are encouraged to be approachable, creative and hands-on, often performing several guest-service duties across the property. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of global brands and extensive opportunities for training, mobility and career development. The hotel typically attracts leisure travellers, younger professionals, social groups and business guests seeking a central location, informal atmosphere and convenient access to Singapore’s dining, nightlife, shopping and attractions.