Guest Relation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relation Agent welcomes guests, supports check-in and check-out, handles requests and concerns, provides information about hotel facilities and Doha, and coordinates with other departments to deliver a smooth stay. Candidates are generally expected to have hospitality or guest-service experience, strong English communication skills, a professional appearance, and confidence dealing with international guests. Arabic and knowledge of hotel systems such as Opera are advantageous. The role requires flexibility for rotating shifts, weekends and holidays, attention to detail, cultural awareness, problem-solving ability, and a consistently warm, courteous attitude.

About the employer

Sheraton Grand Doha Resort & Convention Hotel is a major luxury hotel in Doha, Qatar, operating under the Sheraton brand of Marriott International. Located near West Bay and the Doha Corniche, the property serves leisure travelers, business guests, families and large conferences. It offers guest rooms and suites, restaurants, recreation facilities, spa services, meeting spaces and extensive convention facilities. As part of Marriott International, the hotel follows global standards for guest service, operational quality, training and workplace professionalism. Employees typically work in a multicultural environment and may benefit from Marriott career development opportunities, employee rates and structured hotel training. The property’s location and convention focus make guest relations an important function, requiring polished communication, local knowledge and close cooperation with front office, housekeeping, food and beverage, concierge and events teams.